Transportation Operations Manager

4 days ago

Oregon, Illinois, United States Mhrweb Full time
Job Title: Transportation Supervisor

At Mhrweb, we are seeking a highly skilled Transportation Supervisor to join our team. As a key member of our logistics team, you will be responsible for overseeing the activities of our transportation team, ensuring that our customers receive exceptional service and that our operations run smoothly.

Key Responsibilities:
  • Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work.
  • Recommend corrective action to adjust customer complaints.
  • Serve as the direct point of contact for customer issues that require immediate attention.
  • Escalate operational issues to the manager when required.
  • Coordinate with FAP on invoice resolution and carrier escalation.
  • Prepare month-end close revenue accruals reports for the manager.
  • Prepare and work with the manager on customer QBRs.
  • Determine work procedures and ensure SOPs are completed and accurate.
  • Prepare work schedules and training for non-exempt employees.
  • Approve and track work schedules for non-exempt team members.
  • Support planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules.
  • Collaborate with the accounts payable team to ensure timely and accurate processing of freight bills.
  • Audit all invoices and assist the central billing team with all discrepancy investigations.
  • Follow up with carriers to ensure timely receipt of invoices.
  • Manage customer's requirements for load planning and routing compliance.
  • Establish cross-training initiatives within the team.
  • Assist manager with team member performance appraisals, discipline, and goal setting.
Requirements:
  • Bachelor's degree from a 4-year college or university.
  • Minimum 3 years related experience and/or training; or an equivalent combination of education and experience.
  • Minimum 1 year managing direct reports.
  • Experience with transportation management systems.
  • Experience with optimization tools preferred.
  • PC literate to include Microsoft Office products such as Word, Excel, and Outlook.
  • Ability to travel up to 10% of the time.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Benefits:
  • We are committed to developing and retaining the best talent in the business and providing benefits that support the success of our team members.
  • Health, dental, and vision insurance after 30 days of employment.
  • 401k match.
  • Employee discounts.
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app.
  • Paid maternity and paternity leave.
  • Free financial wellness programs.
  • Daycare discount program.
  • Free telemedical access to doctors and therapists through FirstStop Health.
  • Hybrid and flexible workplace – our team members work from home at least a couple of days a week.
  • Opportunities to volunteer and give back to your community.
  • Access to career development, employee resource groups, and mentorship programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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