Sales and Customer Service Representative
6 days ago
At Massage Envy Severna Park, we're dedicated to helping our clients achieve their wellness goals. Our team is passionate about delivering exceptional service and creating a welcoming environment for everyone.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you'll be responsible for providing outstanding service, promoting our wellness programs, and supporting clinic flow.
Key Responsibilities- Provide exceptional customer service and ensure every client feels valued and understood
- Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
We're committed to supporting your success and providing a positive work environment. As a member of our team, you'll enjoy:
- Competitive base pay, plus bonuses
- Employer-paid healthcare, including medical, dental, and vision plans
- Matching 401(k) and paid time off
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 30% off all products
To be successful in this role, you'll need:
- A high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills, excellent math and computer skills, and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- A general knowledge of massage and skin care services
If you're passionate about delivering exceptional service and helping others achieve their wellness goals, we'd love to hear from you.
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