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Customer Service Representative

2 months ago

Severna Park, Maryland, United States Planet Fitness Full time

{"Job Title": "Front Desk Representative", "Job Summary": "At Planet Fitness, we're passionate about providing a superior level of customer service to our members, prospective members, and guests. As a Front Desk Representative, you'll play a key role in ensuring an exceptional Judgement Free member experience.

Responsibilities:

* Answer phones in a friendly manner using our information script
* Greet members, sign up and tour new members, and log amenities
* Respond to member questions and concerns in a timely and professional manner
* Process beverage or merchandise purchases through our point of sale system
* Promote our unique fitness instruction classes to our active members and new members
* Provide a clean, sanitized, and safe club environment

Requirements:

* Customer service experience
* High school diploma/GED equivalent required
* Must be 18 years of age or older
* Basic computer proficiency

Physical Demands:

* Frequent lifting, carrying, pushing, and pulling
* Must be able to lift up to 50 lbs.
* Will encounter cleaning chemicals during shift
* Frequent climbing, balancing, kneeling, and crouching during shift
* Continual reaching with hands/fingers/arms during shift

If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

To find your perfect fit, search for a club opportunity near you.

We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.

We're looking for talented individuals to join our team who share our passion for providing an exceptional member experience. If you're looking for a place where you can make a difference, you've found it.

Search for a club opportunity near you and join our team today"}