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Field Service Maintenance Technician

2 months ago

Minneapolis, Minnesota, United States National Carwash Solutions, Inc. Full time
Job Title: Field Service Maintenance Technician

At National Carwash Solutions, Inc., we are seeking a highly skilled Field Service Maintenance Technician to join our team. As a Field Service Maintenance Technician, you will be responsible for performing preventative maintenance, repairing equipment, and installing replacement parts related to our vehicle wash equipment and accessories.

Key Responsibilities:
  • Perform service work on vehicle wash equipment and accessories, including troubleshooting electrical, electronic, and mechanical problems.
  • Replace, repair, or adjust parts and systems as necessary.
  • Inspect, calibrate, and check all chemicals in accordance with preventive maintenance contracts.
  • Run equipment through cycles to ensure the complete system is functioning properly.
  • Advise customers of necessary service work and make recommendations for replacement of worn or damaged parts, systems, etc.
  • Provide information and training to customers regarding proper operation and general maintenance of equipment.
  • Develop and maintain good rapport with customers, striving to provide exceptional service and ensure customer satisfaction.
  • May deliver parts or supplies to customers.
  • Complete work orders, expense reports, and daily and weekly time logs.
  • Maintain up-to-date knowledge of equipment changes or modifications through various resources, such as training seminars, maintenance manuals, and service bulletins.
  • Maintain proper inventory of parts on service vehicle and in warehouse; report level of field inventory as required.
  • Responsible for knowing and complying with all service policies and procedures.
  • Keep Service Manager informed of all significant problems, progress, or difficulties.
  • Responsible for following all policies and procedures pertaining to NCS's Quality System.
Requirements:
  • High school diploma.
  • Associates Degree from a two-year college or technical/trade school plus a minimum of one year industry-related experience; or equivalent combination of education and experience.
  • Minimum of 3 years' experience as a field technician or related technician.
  • Industrial Mechanical, Pneumatics, PLC experience.
  • Electrical Experience - including 3-phase.
  • Clean driving record with no more than three moving violations within the past 5 years; no more than two preventable, at-fault accidents within the past 5 years.
  • No impaired driving convictions within the past five years and no charges currently pending.
  • Willing and able to travel assigned geography on a daily basis; may include overnights as needed.
  • Able to work rotating on-call weekend schedule, as assigned.
  • Ability to use basic math and writing skills.
  • Capable of accurately reading and interpreting schematics and blueprints.
  • Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
  • Ability to successfully work independently or within a team.
  • Forklift experience/certification desired but will train.
  • Committed to customer satisfaction and ability to adapt/respond to different personalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Intermediate computer skills, and email communication.
  • Must possess excellent communication and organizational skills.
  • Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.
What We Offer:
  • Competitive wages and benefits, including comprehensive health, dental, and vision coverage.
  • Matching 401(k) retirement and savings plan.
  • Life, AD&D, accident, and critical illness insurance.
  • Short-term disability.
  • Vacation, sick, and holiday pay.
  • Health saving account and flexible spending accounts.
  • Pet insurance.
  • Employee assistance program.
  • Opportunity for short-term and long-term incentives.

We are a proud equal opportunity employer, committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.