Employee Experience Manager

3 weeks ago

Costa Mesa, California, United States Costa Mesa Marriott Full time

About the Position: We are seeking an experienced HR Operations Specialist to join our team at Costa Mesa Marriott. As a key member of our Human Resources department, you will be responsible for conducting day-to-day operations, including greeting internal and external guests, administering company benefits programs, conducting enrollments, answering questions, and troubleshooting problems.

Responsibilities:

  • Provide exceptional customer service to internal and external guests, addressing their needs and resolving issues in a timely manner.
  • Collaborate with the Human Resources Director or Manager to develop and implement effective recruiting and interviewing strategies, ensuring the hiring and retention of qualified and effective associates.
  • Design and maintain visually appealing Human Resources bulletin boards and posting locations, ensuring important information is communicated to associates.
  • Manage the distribution of paychecks, maintaining accuracy and confidentiality.
  • Update and maintain accurate and current department and associate files, ensuring seamless access to critical information.
  • Communicate benefit details to associates, facilitating smooth enrollment and claims processing.
  • Organize and execute associate relations events and recognition programs, fostering a positive and inclusive work environment.
  • Process benefits enrollments and other functions electronically, monitoring and updating job requisitions as required.
  • Oversee pre-selection activities, ensuring compliance with all Company policies and procedures.
  • Manage transfer requests, responding promptly to associated inquiries.
  • Ensure timely responses to interviewed applicants via telephone or letter.
  • Collaborate with the Director of Human Resources or Human Resources Manager to achieve goals and objectives outlined in the hotel's annual Affirmative Action Plan (AAP).
  • Analyze and apply data from complex reports, manuals, and/or computer systems to optimize wage and benefit administration.
  • Prepare professional correspondence and memos as needed.
  • Maintain accurate applicant flow log/data.
  • Verify employment eligibility for new hires and existing associates.
  • Adhere to attendance policies and availability standards.
  • Complete additional tasks as assigned by management.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Previous experience in a hotel setting, preferably in human resources or a related field.
  • Familiarity with hotel operations, including marketing, security, personnel relations, and financial planning.
  • Strong leadership skills, enabling motivation and development of staff and achievement of organizational goals.
  • Excellent written and verbal communication skills, with ability to convey complex ideas clearly and concisely.
  • Capacity to work efficiently under pressure, meeting deadlines and adapting to changing circumstances.
  • Effective interpersonal and problem-solving skills, facilitating collaboration and conflict resolution.

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year, depending on experience.
  • Medical, dental, and vision insurance through Anthem Blue Cross Blue Shield.
  • Vacation, sick, and holiday programs allowing for rejuvenation and relaxation.
  • Pet insurance through the ASPCA.
  • Supplemental, spousal, and child life insurance options.
  • Short and long-term disability plans.
  • 401(k) Savings Plan with matching funds.
  • 'YouDecide' and Hotel Room Discount programs offering additional incentives.

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