Customer Service Representative

2 weeks ago

Savannah, Georgia, United States Genuine Parts Company Full time
Job Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Key Responsibilities
  • Respond to customer inquiries regarding products, provide quotes, and handle order entry.
  • Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
  • Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Order items to ensure appropriate inventory levels are maintained for customers.
  • Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Source products in branch inventory, distribution center inventory, or supplier inventory.
  • Determine the most cost-effective shipping method for customer orders.
  • Partner with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Handle customer returns.
Requirements
  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
  • Product knowledge is preferred.

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