Service Specialist

1 week ago

Anchorage, Alaska, United States LONG Building Technologies Full time
Job Title: Service Specialist

At LONG Building Technologies, we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in supporting Service Operations in the organization of schedules, distribution of materials, and communication between the company and customers.

Key Responsibilities:
  • Communicate with Service Operations to ensure schedules are up-to-date and requests are accommodated.
  • Create task sheets to incorporate specific requirements for each piece of equipment.
  • Receive sales service quotes, set up service in the accounting system, and shared folders.
  • Maintain accurate records of service requests, system repairs, and technician schedules.
  • Monitor, track, and provide regular updates and communication with customers on the status of service requests and repairs.
  • Work with the Warehouse Administrator to order service equipment and materials as required.
  • Ensure all work is performed within contractual obligations and all costs are captured and documented.
  • Provide sales with qualified leads and alert sales about competitive sales efforts.
  • Schedule service to satisfy contract requirements and optimize resource utilization while monitoring customer satisfaction.
  • Coordinate with Service Operations and confirm the time a service technician has been scheduled to perform the required work.
Requirements:
  • 2-year business degree and 5 years of related HVAC work experience or 10 years of related HVAC work experience.
  • High computer literacy and proficiency with Microsoft Outlook, Word, and Excel.
  • Capability to communicate effectively, both verbally and in writing.
  • Ability to handle a heavy workload of calls while maintaining a high degree of accuracy.
  • Strong attention to detail and accuracy.
Working Conditions:

The working conditions/requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

  • Ability to lift 25 lbs. from floor to countertop and countertop to floor.
  • Routine sitting, lifting, bending, and kneeling.

Environment:

  • Indoors and outdoor environment.

Hazards:

  • None.

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