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Front Office Associate

2 months ago

Huntington, West Virginia, United States Marshall Health Full time

Position Overview:
As a key member of our healthcare team at Marshall Health, the Front Desk Registration role is essential in ensuring a smooth and welcoming experience for our patients.

Key Responsibilities:

  • Professionally greets and registers all incoming patients, managing communications with clarity and a friendly demeanor.
  • Utilizes effective telephone etiquette to answer calls promptly, taking comprehensive messages and directing inquiries appropriately.
  • Schedules appointments for all physicians, confirming details with patients one day in advance.
  • Accurately collects and verifies demographic and insurance information from each patient.
  • Handles patient payments and co-payments, maintaining precise records of daily transactions and petty cash.
  • Addresses patient inquiries regarding basic insurance or billing matters, or refers them to the appropriate staff member when necessary.
  • Maintains a tidy and organized work station and ensures all equipment is restocked as needed.
  • Assists in locating records, reports, or other important information requested by physicians.
  • Performs additional duties as assigned to support the team and enhance patient care.

Qualifications:
Education: High school diploma or GED is required.

Experience: A minimum of six months of experience in a medical office environment is preferred. Familiarity with medical terminology, word processing, and computer skills is advantageous. Candidates should demonstrate professionalism in both personal interactions and telephone communications.

Note: Internal applicants are encouraged to contact HR to confirm eligibility prior to applying.