VP of Consulting Operations and GTM

1 week ago

Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as the VP of Consulting Operations and GTM. As a key member of our executive leadership team, you will be responsible for leading our global consulting operations and GTM teams, driving exceptional customer experiences and outcomes, and developing innovative strategies to retain and grow our customers.

Key Responsibilities
  • Lead the development and execution of global consulting operations and GTM strategies to drive customer success and growth.
  • Oversee the management of customer success and enablement teams, ensuring they are equipped to deliver high-value insights and strategies to accelerate customer adoption and activation.
  • Collaborate with cross-functional teams to drive process optimization, technology innovation, and AI-driven transformations to enhance operational efficiency and effectiveness.
  • Develop and maintain strong relationships with key stakeholders, including sales, marketing, finance, product management, technology, and IT teams, to ensure seamless execution and continuous improvement.
  • Drive a culture of customer obsession, outcomes focus, and growth mindset within the consulting organization, promoting diversity, continuous improvement, and a sense of urgency.
Requirements
  • 12+ years of experience leading high-growth, customer-facing or operations organizations within a SaaS company, with direct involvement in consulting strategy, organizational design, and performance management.
  • Strong understanding of all facets of customer success, including implementation, professional services, success, technical support, and education.
  • Experience with AI/LLM technology and ability to leverage this understanding to drive meaningful change and transformation within the organization.
  • Strategic thinking, thought leadership, and foresight, with the ability to anticipate market changes and forecast customer expectations.
  • Problem-solving and analytical skills, with a commitment to analyzing and anticipating situations, defining problems and objectives, and formulating solutions in a complex environment.
About Us

Palo Alto Networks is a cybersecurity leader that takes risks and challenges the status quo. We're problem solvers who innovate together, and we're committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer.

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