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VP, Consulting Operations and GTM- Unit 42
2 months ago
Palo Alto Networks is seeking a highly experienced and strategic leader to serve as the VP of Consulting Operations and GTM for Unit 42. The successful candidate will be responsible for leading the Global Operations and GTM team, driving exceptional customer experiences and outcomes, and developing innovative strategies to retain and grow customers.
Key Responsibilities- Lead the Global Operations and GTM team to deliver exceptional customer experiences and outcomes.
- Develop and execute innovative strategies to retain and grow customers.
- Collaborate with the Senior Vice President of Unit 42 to develop and evolve the overall Consulting Organization strategy and operations.
- Drive strategic alignment and accountability within the Consulting leadership team.
- Manage a broad range of strategic, change management, and operational initiatives.
- Lead a team responsible for executing on the strategy within the Unit 42 Organization.
- Collect customer insights, create programs, and introduce operational efficiencies that deliver long-term value and success for customers.
- 12+ years of experience leading a successful, high-growth, customer-facing or operations organization within a SaaS company.
- Strong understanding of all facets of Customer Success, including Implementation, Professional Services, Success, Technical Support, and Education.
- Strong understanding of newly developed AI/LLM technology and ability to leverage this understanding to drive meaningful change/transformation within the organization.
- Executive Presence, excellent listening, communication, and presentation skills, with strong ability to work collaboratively across the organization.
- Ability to create diverse teams and a customer-obsessed, outcomes-focused culture.
Unit 42 Consulting is Palo Alto Networks' security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [insert contact information].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
