Wellness Customer Support Specialist

2 weeks ago


Round Rock, Texas, United States Restore Hyper Wellness Full time
Benefits:
  • Access to wellness resources
Availability: Part-time, primarily during weekday afternoons and weekends.

Perks
  • Competitive hourly compensation
  • Flexible working hours
  • Casual dress code
  • Engaging, wellness-oriented work atmosphere with a positive culture
Company Overview

Restore Hyper Wellness stands as the foremost retail provider of alternative health and wellness services in the United States. Our mission is to make Hyper Wellness accessible, affordable, and enjoyable for everyone. We aim to assist individuals from diverse backgrounds in enhancing their well-being and achieving peak performance in their daily lives. Restore has been recognized by Inc. 5000 as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Are you enthusiastic about promoting healthier lifestyles so individuals can engage in their passions? If this resonates with you, then you are a great fit for us. At Restore, we are continuously on the lookout for team members who share this enthusiasm. Our Wellness Representatives serve as the welcoming face of each Restore location, playing a crucial role in providing an exceptional customer experience.

Key Responsibilities
  • Welcoming clients and guiding them through Restore's wellness offerings
  • Assisting clients via phone, managing important voicemails, and overseeing the booking, scheduling, rescheduling, and cancellation processes
  • Onboarding new clients, which includes completing necessary medical waivers and setting up profiles in our point-of-sale system
  • Conducting facility tours and promoting service packages and memberships
  • Informing clients about Restore services, including medical benefits, precautions, and at-home care
  • Executing opening and closing procedures
  • Ensuring a safe, clean, and secure environment for all guests and staff
  • Acting as a knowledgeable resource on Restore products and services
  • Representing the brand by embodying Restore's core values and aligning with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle
  • Fostering a fun and engaging store culture by ensuring every team member feels involved, valued, and recognized for their contributions
Qualifications
  • A genuine passion for health and wellness
  • At least one year of customer service experience in a retail setting
  • Availability to work weekends
  • Strong communication and collaboration skills
  • Sales experience is advantageous
  • Pursuing or holding a degree in kinesiology, exercise science, personal training, or a related field
Restore Hyper Wellness is the award-winning leader in creating an innovative category of care known as Hyper Wellness. We provide expert guidance and a comprehensive range of cutting-edge services all under one roof. With over 100 locations nationwide and a rapidly expanding retail presence, Restore is dedicated to making true health more accessible than ever before.

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