Customer Service Operations Coordinator
5 days ago
At SmartShield Homes, we are seeking a highly skilled Customer Service Dispatcher to join our team in Sarasota, Florida. This is an exciting opportunity to work with a rapidly growing company that has tripled its revenue in the last 18 months.
About the RoleThis position offers a competitive salary of $60,000 per year, plus benefits, including medical, dental, vision, disability insurance, paid holidays, and vacation time. As a key member of our service delivery team, you will be responsible for scheduling technicians for installations and providing customers with exceptional services.
Key Responsibilities- Organize and track daily scheduling of installations
- Communicate schedule changes to superintendents and homeowners
- Handle customer inquiries and complaints effectively
- Provide detailed information about products and services
- Dispatch field service technicians efficiently
- Document and update customer records based on interactions
- Maintain a comprehensive knowledge base of evolving products and services
- Collaborate with the Warehouse and Purchasing Manager to ensure timely ordering of materials
- Minimum 2 years of experience in customer service, sales, or related fields
- Strong working knowledge of Excel spreadsheets, Microsoft Word, CRM systems, and scheduling software required
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and multitask effectively
- Positive attitude and professional demeanor
- Competitive salary and benefits package
- Career advancement opportunities in a rapidly growing company
- Dynamic and entrepreneurial work environment
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