Customer Service Operations Coordinator

5 days ago


Sarasota, Florida, United States Smartshield Homes Full time

At SmartShield Homes, we are seeking a highly skilled Customer Service Dispatcher to join our team in Sarasota, Florida. This is an exciting opportunity to work with a rapidly growing company that has tripled its revenue in the last 18 months.

About the Role

This position offers a competitive salary of $60,000 per year, plus benefits, including medical, dental, vision, disability insurance, paid holidays, and vacation time. As a key member of our service delivery team, you will be responsible for scheduling technicians for installations and providing customers with exceptional services.

Key Responsibilities
  • Organize and track daily scheduling of installations
  • Communicate schedule changes to superintendents and homeowners
  • Handle customer inquiries and complaints effectively
  • Provide detailed information about products and services
  • Dispatch field service technicians efficiently
  • Document and update customer records based on interactions
  • Maintain a comprehensive knowledge base of evolving products and services
  • Collaborate with the Warehouse and Purchasing Manager to ensure timely ordering of materials
Requirements and Qualifications
  • Minimum 2 years of experience in customer service, sales, or related fields
  • Strong working knowledge of Excel spreadsheets, Microsoft Word, CRM systems, and scheduling software required
  • Excellent communication and interpersonal skills
  • Ability to prioritize tasks and multitask effectively
  • Positive attitude and professional demeanor
Benefits and Opportunities
  • Competitive salary and benefits package
  • Career advancement opportunities in a rapidly growing company
  • Dynamic and entrepreneurial work environment


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