IT Infrastructure Support Specialist

3 weeks ago


Wilmington, Illinois, United States Ryder Full time
About the Role:
Ryder is seeking a skilled System Superuser to join our team. This individual will be responsible for facilitating troubleshooting on Warehouse Management System (WMS) and Transportation Management System (TMS) applications, as well as supporting local hardware and network troubleshooting and deployment.

The ideal candidate will have experience with Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS), and possess strong communication, organizational, and presentation skills. Additionally, they will be able to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others.

Key Responsibilities:
- Assist with the management of Service Now incident tickets
- Document issues that are re-occurring in nature and work closely with Technology Account Leads to ensure root cause is identified and permanent fix is implemented
- Manage hardware and IT assets in the facility, including reporting issues of devices and managing an RMA process
- Responsible for day-to-day steady state account items such as Compare Reports, Error Managers, Interface Failures, and WMS/TMS access

Required Skills and Qualifications:
- H.S. diploma/GED required; Associate's degree preferred Information Technology or Supply Chain
- One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
- One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/or deployment preferred

Benefits:
- Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
- Paid time off for vacation, illness, bereavement, family, and parental leave
- Tax-advantaged 401(k) retirement savings plan

Salary Information:
The estimated salary range for this position is $60,000-$65,000 per year, based on location and level of experience.

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