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Network Infrastructure Specialist
2 weeks ago
At Capital One Careers, we are seeking a skilled Network Infrastructure Specialist to support our network and wireless environments.
Key Responsibilities:- Provide technical assistance and guidance to users on network and wireless equipment
- Identify and address issues proactively using provided tools
- Perform daily monitoring, updating, and closing of incident tickets
- Escalate issues as needed and maintain communication with the customer, technical teams, and vendors within established service level agreements
The Ideal Candidate:
- Must have strong analytical skills and be detail-oriented
- Excellent team player with excellent communication skills, initiative, superior problem-solving skills, the ability to prioritize tasks, and willingness to learn and adapt
Requirements:
- High School Diploma or equivalent certification
- At least 1 year of experience in IT systems and infrastructure
- At least 1 year of experience with TCP/IP protocols
- At least 1 year of experience with Windows or Linux operating systems and support
- At least 1 year of experience in network management and monitoring tools and utilities
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or Engineering
- CCNA, Network+, or Security+ Certificate
- Experience in incident, change, problem, and configuration management
What We Offer:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.