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Network Infrastructure Specialist

2 weeks ago


Wilmington, Delaware, United States Capital One Careers Full time

At Capital One Careers, we are seeking a skilled Network Infrastructure Specialist to support our network and wireless environments.

Key Responsibilities:
  • Provide technical assistance and guidance to users on network and wireless equipment
  • Identify and address issues proactively using provided tools
  • Perform daily monitoring, updating, and closing of incident tickets
  • Escalate issues as needed and maintain communication with the customer, technical teams, and vendors within established service level agreements

The Ideal Candidate:

  • Must have strong analytical skills and be detail-oriented
  • Excellent team player with excellent communication skills, initiative, superior problem-solving skills, the ability to prioritize tasks, and willingness to learn and adapt

Requirements:

  • High School Diploma or equivalent certification
  • At least 1 year of experience in IT systems and infrastructure
  • At least 1 year of experience with TCP/IP protocols
  • At least 1 year of experience with Windows or Linux operating systems and support
  • At least 1 year of experience in network management and monitoring tools and utilities

Preferred Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or Engineering
  • CCNA, Network+, or Security+ Certificate
  • Experience in incident, change, problem, and configuration management

What We Offer:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.