Senior Technical Support Manager

4 days ago

Chantilly, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

At ManTech International Corporation, we're committed to protecting our nation's security while fostering a culture of innovation and growth. As a Senior Technical Support Manager, you'll play a critical role in our diverse team, working on cutting-edge projects that offer opportunities for advancement.

Key Responsibilities:
  • Manage the lifecycle of all problems, from detection to resolution, ensuring timely and effective issue resolution.
  • Communicate with stakeholders, notify the Change Manager, and conduct problem reviews to document lessons learned.
  • Prevent problem reoccurrence by owning technical resolution and implementing mitigation processes.
  • Analyze incident trends, hardware and software failures, and resource utilization to identify potential problems.
  • Develop and implement strategies to solve problems, coordinating all aspects of problem diagnosis and resolution.
  • Maintain an overview of the problem queue, updating status, and keeping stakeholders informed of progress.
Requirements:
  • Bachelor's degree and 7+ years of related experience.
  • DoD 8570 IAT Level II Certification required.
  • Organized and detail-oriented with strong communication, critical thinking, and problem-solving skills.
  • Experience using a Service Desk ticketing system, such as ServiceNow, and Microsoft Office.
Preferred Qualifications:
  • Experience with Microsoft Windows Servers, Microsoft Windows 10, and Microsoft Exchange, Active Directory, and workstation and server hardware.
  • Good working knowledge of applying security best practices from DISA and/or vendors.
  • ITIL Foundations certification.
Security Clearance Requirements:
  • US Citizenship required and active TS clearance adjudicated within the last 6 years.
  • Candidate must be open to random poly.
Physical Requirements:
  • Must be able to remain in a stationary position 50% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.

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