Business Claims Associate

2 days ago


Tampa, Florida, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time
About Avalon Healthcare Solutions

Avalon Healthcare Solutions is a leading provider of healthcare services, dedicated to delivering high-quality care to patients across the country. Our team of experienced professionals is committed to excellence in every aspect of our work, from claims processing to patient care.

Job Summary

We are seeking a highly skilled Business Claims Associate to join our Claims Operations Department. As a Business Claims Associate, you will be responsible for submitting weekly Provider Reconsideration faxes to multiple health plans, providing follow-ups when necessary, and uploading faxed confirmations and health plan determination letters to in-process tickets. You will also be expected to monitor the Reconsideration queue to identify discrepancies, perform outbound calls and email communications to clients for status updates on ticket submissions, and facilitate issue resolution.

Key Responsibilities
  • Submit Provider Reconsideration tickets to multiple health plans
  • Evaluate disputed claims in the Reconsideration process and share findings with senior staff to determine scope
  • Upload health plan determination letters to appropriate Reconsideration tickets
  • Track provider issues and monitor trends to support their resolution
  • Update and respond to provider ticket requests within established turnaround times
  • Provide excellent customer service to providers
  • Collaborate with other departments to support provider needs
  • Perform outbound calls to health plans to investigate aging reconsideration submissions and claims payment details
  • Maintenance of various logs
Requirements
  • Associate's degree preferred, but not required
  • Experience working in the healthcare industry is preferred, but not required
  • Experience with provider credentialing is preferred, but not required
  • Good customer service and communication skills
  • Attentive to details and organized
  • Intermediate knowledge of Microsoft Office Suite products
  • Excellent interpersonal skills
  • Willingness to learn new skills
  • Experience with using eFax and performing outbound phone calls to clients


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