Customer Service and Sales Representative

1 week ago


Kennesaw, Georgia, United States The Hathaway Agency Full time
Job Overview

The Hathaway Agency is seeking a highly skilled Customer Service and Sales Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Provide outstanding customer service and support to clients via phone, email, and in-person interactions.
  • Solicit and sell new business policies to existing and prospective clients.
  • Assist in prospecting new clients at local marketing events.
  • Analyze customer requirements and expectations to identify specific product and solution needs.
  • Review renewal business and identify appropriate follow-up actions.
  • Cross-sell and up-sell products to existing customers.
  • Keep accurate records of customer interactions and transactions.
  • Perform risk analysis and underwriting.
  • Client/Claims liaison.
  • Refer unresolved customer grievances to senior team members.
Requirements
  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Previous customer service experience highly preferred.
  • Basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, and strong verbal and written communication skills.
What We Offer

The Hathaway Agency offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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