Senior IT Support Specialist

1 week ago


Iowa City, Iowa, United States The University Of Iowa Full time
Job Summary

We are seeking a highly skilled Senior IT Support Consultant to join our team at The University of Iowa. As a key member of our IT department, you will provide expert technical support and troubleshooting for software applications, complex software installations, and managed workstation environments.

Key Responsibilities
  • Provide expert technical support and troubleshooting for software applications and complex software installations
  • Manage systems used to collect hardware and software inventory, deployment of software on demand, and manage software configurations on client computers
  • Investigate and resolve complex widespread computer problems that affect users across multiple areas
  • Collaborate with campus IT professionals to achieve short and long-range IT goals of the organization
  • Provide occasional complex training as needed for UIHC systems and give presentations to departments about HCIS services
Requirements
  • Professional experience (typically 3-5 years) providing technical support and troubleshooting for workstations running Windows 10/11 and Microsoft Office 365 application suite
  • Strong customer service experience
  • Extensive experience supporting the Outlook desktop app
  • Expert proficiency in software installations/deployments in a managed workstation environment
  • Outstanding communication skills, both verbal and written, with technical and non-technical staff
Preferred Qualifications
  • Experience working in a health care IT environment
  • Experience supporting workstations running macOS
  • Experience in project planning and implementation
  • Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely

This is a full-time position with a salary range of $54,522 to commensurate. The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave.


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