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Identity and Access Management Specialist

2 months ago

Olympia, Washington, United States Washington State Department of Revenue Full time

About the Role

The Washington State Department of Revenue is seeking a highly skilled Identity and Access Management Specialist to join our team. As an IT System Administration Expert, you will be responsible for providing technical leadership on highly complex and mission-critical IT systems for information systems and network infrastructure to support the collection of tax payments.

Key Responsibilities

  • Install, test, validate, deploy, upgrade, maintain and manage the department's Domain Services, Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), etc. to meet Department and other regulatory requirements.
  • Monitor, administer, configure, implement and maintain AD Domain Services in the pre-prod, user and resource domains, such as AD, DNS, DHCP, etc.
  • Perform operational tasks as a Domain Administrator.
  • Verify/remediate AD Replication.
  • Monitor and Remediate SCOM alerts related to Domain Controllers.
  • Monitor DHCP and DNS.
  • Monitor DC and DHCP server disk space.
  • Verify servers and workstations are in the correct OU, report anomalies to IAM Sr/Specialist.
  • Patch Domain Controllers.
  • Create/update/delete DNS entries.
  • Add/remove/monitor DHCP scopes.

Systems Administration

  • Install, test, validate, deploy, upgrade, maintain and manage new and existing network infrastructure and systems to meet department and other regulatory requirements.
  • Provide high-level technical administration for coordination, installation, and promotion of agency-wide mission-critical systems.
  • Efficiently administer and support DOR's computing environment, ensuring adherence to security, DOR standards, and handling computer account administration.
  • Perform analysis and monitoring to ensure all Identity and Access Management systems stay current with all monthly critical and security patches released by the vendor to mitigate potential vulnerabilities.
  • Work closely with WaTech staff and DOR teams to ensure business needs are met.
  • Collaborate with technical leads and SME's to ensure the appropriate experts are included in the planning and implementation of changes to the DOR computing environment.
  • Administration and support of print services.

Issue Tracking Administration

  • Review and triage priority of tickets assigned to Network Services staff.
  • Ensure tickets have all the necessary information for technicians. Coordinate with Network Services staff regarding base information needs.
  • Work with Network Services supervisors, Service Desk supervisors and Service Desk leads to mitigate repeating issues (lack of information, incorrect assignment) in tickets.

Requirements

  • A bachelor's degree in computer science or related field.
  • Expert level knowledge in the following areas gained through 4 years of experience: File and Printer server administration, troubleshooting and resolution, Email administration, troubleshooting and resolution, Identity and Access Management administration, troubleshooting and resolution.
  • One year experience in creating, modifying, and troubleshooting scripts and workflows.