Service Advisor

1 week ago


Goodyear, Arizona, United States Orion Talent Full time
Job Summary:

We are seeking a highly skilled Service Advisor - Electrical Specialist to join our team at Orion Talent. As a Service Advisor, you will be responsible for providing exceptional technical service and support to customers, improving customer relationships and satisfaction, and processing parts orders and providing parts pricing for repair orders for all products.

Key Responsibilities:

Provide superlative technical service and support to customers
Improve customer relationships and customer satisfaction
Process parts orders and provide parts pricing for repair orders for all products
Troubleshoot installation issues over the phone and take proper measures to resolve
Handle product-related issues, troubleshooting, warranty replacement components, and provide extraordinary customer satisfaction
Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals

Requirements:

Outgoing, customer-service personality
Strong electronic / electrical troubleshooting skills (up to 460V)
Strong grasp of schematics, blueprints, and other technical documents

What We Offer:

Competitive hourly rate
Salary increases every six months (typically around $1.00/hr - $1.50/hr) for first three years
Annual incentive bonus (~7% - 10%)
Comprehensive benefits package, including Medical / Dental Insurance, Life / AD&D Insurance, Flexible Spending Accounts, Short- and Long-Term Disability, Vacation/Vacation Purchase, 11 annual holidays, Tuition Assistance, 401K with employer match, etc
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