Service Advisor

6 days ago


Goodyear, Arizona, United States Orion Talent Full time
Service Advisor

Join our team as a Service Advisor and play a critical role in delivering exceptional customer service and support. As a key member of our team, you will be responsible for providing technical service and support to customers, improving customer relationships, and processing parts orders.

Key Responsibilities:
  • Provide technical service and support to customers via phone, email, and text
  • Improve customer relationships and satisfaction through exceptional service
  • Process parts orders and provide pricing for repair orders
  • Place orders and generate job sheets for manufacturing product to fill order requests
  • Troubleshoot installation issues over the phone and take proper measures to resolve
  • Handle product-related issues, troubleshooting, and warranty replacement components
  • Assist in other areas as necessary and work cooperatively with others to achieve departmental and organizational goals

Requirements:

  • Outgoing, customer-service personality
  • Strong electronic/electrical troubleshooting skills (up to 460V)
  • Strong grasp of schematics, blueprints, and other technical documents
  • Excellent communication and problem-solving skills

About Us:

We are a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional customer service and support, and we are looking for a talented Service Advisor to join our team.


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