Service Advisor
6 days ago
Join our team as a Service Advisor and play a critical role in delivering exceptional customer service and support. As a key member of our team, you will be responsible for providing technical service and support to customers, improving customer relationships, and processing parts orders.
Key Responsibilities:- Provide technical service and support to customers via phone, email, and text
- Improve customer relationships and satisfaction through exceptional service
- Process parts orders and provide pricing for repair orders
- Place orders and generate job sheets for manufacturing product to fill order requests
- Troubleshoot installation issues over the phone and take proper measures to resolve
- Handle product-related issues, troubleshooting, and warranty replacement components
- Assist in other areas as necessary and work cooperatively with others to achieve departmental and organizational goals
Requirements:
- Outgoing, customer-service personality
- Strong electronic/electrical troubleshooting skills (up to 460V)
- Strong grasp of schematics, blueprints, and other technical documents
- Excellent communication and problem-solving skills
About Us:
We are a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional customer service and support, and we are looking for a talented Service Advisor to join our team.
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