Service Advisor
4 days ago
We are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on responding to customer requests regarding parts, sales, warranty issues, and technical support on all products provided by CornellCookson.
Key Responsibilities:
• Provide superlative technical service and support to customers.
• Improve customer relationships and customer satisfaction.
• Process parts orders and provide parts pricing for repair orders for all products.
• Place orders and generate job sheets to be sent to the shop to manufacture product to fill order requests.
• Troubleshoot installation issues over the phone and take proper measures to resolve.
• Handle product-related issues, troubleshooting, warranty replacement components, and provide extraordinary customer satisfaction.
• Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals.
Requirements:
• An outgoing, customer-service personality.
• Strong electronic / electrical troubleshooting skills (up to 460V), and a strong grasp of schematics, blueprints and other technical documents.
• Excellent communication and problem-solving skills.
What We Offer:
• Competitive salary range of ~$25/hr - $28/hr.
• Salary increases every six months (typically around $1.00/hr - $1.50/hr) for first three years.
• Annual incentive bonus (~7% - 10%).
• Comprehensive benefits package, including Medical / Dental Insurance, Life / AD&D Insurance, Flexible Spending Accounts, Short- and Long-Term Disability, Vacation/Vacation Purchase, 11 annual holidays, Tuition Assistance, and 401K with employer match.
Why Join Our Team:
We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for electrical service and support, we encourage you to apply for this exciting opportunity.
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