Food and Beverage Operations Manager
2 weeks ago
As a Food and Beverage Operations Manager at Marriott, you will be responsible for supervising daily F&B shift operations and monitoring compliance with all F&B policies, standards, and procedures. You will also be responsible for managing day-to-day operations, verifying that the quality, standards, and meeting the expectations of the customers on a daily basis.
Key Responsibilities- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures.
- Supports and supervises an effective monthly self-inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand-specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Follows property-specific second effort and recovery plan.
- Stays readily available/approachable for all team members.
- Demonstrates knowledge of the brand-specific service culture.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements, and payroll progress report.
- Performs other duties, as assigned, to meet business needs.
The salary range for this position is $67,000 to $87,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.
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