Insurance Claims Consultant
5 days ago
Brown & Brown Insurance is seeking a highly skilled Commercial Lines Claims Consultant to join our team. As a key member of our claims team, you will be responsible for developing and maintaining relationships with customers and carriers, providing clarity on coverage matters, and advocating for customers during the claims process.
Key Responsibilities- Develop and maintain relationships with customers and carriers through phone calls, personal meetings, seminars, etc.
- Work with an assigned book of customers to provide clarity on coverage matters.
- Report losses to appropriate carriers.
- Communicate with customers and adjusters pertaining to the handling of the claim.
- Monitor the status of open claims.
- Prepare loss reports and identify loss trends for customers, Customer Account Managers, Claims Consultants, and all others relevant to the claim/customer.
- Advocate for the customer during the claims process.
- Assist with the collection of denied claims from carriers to customers.
- Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements.
- Conduct an appropriate level of confidentiality of the information processed.
- Duties are done independently or in a team environment.
- Other duties or special projects may be assigned.
- Excellent communication and interpersonal skills.
- Problem-solving.
- Planning/organizing.
- Mathematical skills - ability to work with mathematical concepts and basic addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical situations.
- Quality control - the individual demonstrates accuracy and thoroughness and monitors their work to ensure quality.
- Adaptability - the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
- Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.
- 1 - 3 years experience in claims handling/reporting experience.
- Basic knowledge and understanding of property & casualty coverage, current legislation, rules, laws, and other regulations.
- Proficient with MS Office, Excel & Access.
- Able to communicate effectively both written and verbally.
- Excellent growth and advancement opportunities.
- Best-in-class training.
- Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program.
- Employee Stock Purchase Plan (ESPP).
- Discounted Onsite Gym Membership.
- Free Onsite Parking.
Brown & Brown Insurance is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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