Patient Registration Coordinator

2 days ago

York, Pennsylvania, United States University of New Mexico - Hospitals Full time
Overview

At University of New Mexico - Hospitals, we are committed to providing exceptional patient care and services. Our team is dedicated to creating a welcoming and inclusive environment for all patients, families, and visitors.

About the Role:

We are seeking an experienced Patient Registration Coordinator to join our dynamic team. As a key member of our registration department, you will play a crucial role in ensuring seamless patient flow, efficient registration processes, and excellent customer service.

Job Description

Key Responsibilities:

  1. Perform pre-registration and registration functions for area assigned; verify insurance coverage eligibility and benefits;
  2. Obtain authorization for admission; verify required referrals and/or prior authorization are in place;
  3. Interview patients for outdated or missing demographics;
  4. Professional and efficient phone call handling via telephone ACD system in a call center setting;
  5. Perform as first contact for Persons in Custody of Law Enforcement Agency (PICLEA) as they arrive for care;
  6. Screen patients for coverage and assist them in navigating their financial options including UNMH or other UNM Health Systems financial assistance, NM Medicaid, or other State and Federal Programs;
  7. Advise, inform and assist patients before and after their admission;
  8. Ensure adherence to Hospitals and departmental policies and procedures.

Detailed Responsibilities:

  • Assist patients in locating departments; schedule and coordinate patient appointments;
  • Refer patients and families to appropriate services and resources;
  • Provide information and assistance to internal and external customers;
  • Ensure quality service and customer satisfaction;
  • Perform data entry and research using various hospital system programs;
  • Enter various data into computer; verify data, make corrections and ensure accuracy;
  • Interview patients and/or families to obtain demographic, financial information and signatures as required;
  • Schedule new and follow-up appointments;
  • Verify insurance coverage and benefits on patients needing an Auth;
  • Provide notification of admission and obtain auth for emergency admits;
  • Obtain authorizations for same day surgery, inpatient surgery, direct admits and any other pre scheduled stays or procedures;
  • Provide all pertinent medical history/documentation for insurance companies and other payors in order to obtian an auth;
  • Document Cerner with correct information; Scan all documents concerning authorization and reimbursement into Siemens document imaging;
  • May collect down payments for and copays for procedures;
  • Create Pre Admits in Cerner as appropriate;
  • Complete pre-screening process for specialty clinic appointments for referral and/or prior auth;
  • Interview patients and complete the application process for State/Government programs;
  • Maintain MOSAA certification with the State;
  • Interview and approve patients for UNM Hospital charity and discount programs;
  • Refer self-pay patients for financial assistance;
  • Make financial assistance appointments;
  • Determine and process eligibility for financial assistance (Including Medicaid, SCI, UNM Care, Commercial, Medicare, PHS/Indian Health Service, Salud, Self Pay);
  • Maintain a knowledge of community financial resources and refer patients appropriately (EMSA).
Qualifications

Education:

  • Essential:
  • High School or GED Equivalent;

Experience:

  • Essential:
  • 2 years directly related experience;

Credentials:

  • Essential:
  • Not Applicable/Not Required.
Benefits

We offer a competitive salary and benefits package, including:

  • $6.00 per hour hazardous pay;
  • 17% weekday nights, 26% weekend nights, or 15% weekend day shift differentials;
  • Cell phone and/or smart devices are not allowed on persons for this position at MDC, unless there is a documented medical condition.

Working Conditions:

  • No or min hazard, physical risk, office environment;
  • May be required to travel to various work sites;
  • May be required or is required to rotate work shifts.
Salary

The estimated salary for this role is approximately $30,000-$40,000 per year, depending on experience.

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