Account Representative
1 week ago
Pipefitters Steamfitters Credit Union is a dynamic and growing financial institution committed to providing exceptional service to our members. Our team of dedicated professionals works together to create a positive experience for every member interaction.
Job Summary
We are seeking an experienced Member Service Representative to join our team. The successful candidate will be responsible for delivering excellent customer service, processing transactions, and assisting members with their financial needs. This is a full-time position working Monday through Friday at our location in Woodbury, MN.
About the Role
This role requires a strong ability to work independently and as part of a team, with excellent communication and problem-solving skills. Prior teller experience is preferred, but we will train the right candidate. A high school diploma or equivalent is required, and some college education is preferred. The ideal candidate will have a strong attention to detail, accuracy, and thoroughness, with excellent verbal and written communication skills. They must be able to handle multiple tasks simultaneously, prioritize tasks effectively, and maintain confidentiality when dealing with sensitive member information.
Key Responsibilities
Our Member Service Representative will be responsible for:
- Greeting and welcoming members to the credit union
- Answering incoming phone calls and addressing member inquiries
- Processing common financial transactions, including deposits, withdrawals, bill payments, and loan transactions
- Maintaining accurate records, balancing cash drawers, and resolving discrepancies
- Identifying member's financial needs and suggesting suitable products or services
- Collaborating with other team members to achieve departmental goals and objectives
What We Offer
In addition to competitive pay, we offer a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and professional development opportunities. As a valued employee, you will have access to ongoing training and education to help you grow in your career. We also offer a fun and supportive work environment, with opportunities to make a meaningful impact in our community.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including a cover letter and resume, to us.
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