Patient Care Assistant

5 days ago


Worcester, Massachusetts, United States U Mass Memorial Health Full time
Job Title: Patient Care Assistant

We are seeking a skilled Patient Care Assistant to join our team at UMass Memorial Health. As a Patient Care Assistant, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities:
  • Provide clear and timely communication to the RN regarding patient observations and changes.
  • Participate in the development and maintenance of a safe environment, utilizing interventions to de-escalate patients and following training and education as directed.
  • Assist patients with daily living activities, such as personal hygiene, ambulating, meals, and nourishment.
  • Assist in moving, lifting, positioning, and transporting patients, utilizing proper safety techniques and body mechanics.
  • Maintain patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies, and following Restraint Policy standards when caring for a restrained patient.
  • Take and record vital signs, including temperature, pulse, respiration, blood pressure, and pulse oximetry.
  • Perform EKGs, Point of Care (POC) tests, and bladder scanning, collecting, labeling, and preparing specimens for transport to the lab.
  • Assist RN/Licensed Independent Practitioner with treatments and procedures, preparing patients, obtaining equipment and supplies, helping to position patients, providing emotional support, and cleaning up equipment and supplies.
  • Observe, measure, and record oral food and fluid intake, refilling tube feeding bags as directed, and emptying and recording output from various sources, such as foley catheters, ostomy appliances, and drainage systems.
  • Assist with patient admissions, transfers, and discharge procedures.
  • Replenish patient and unit supplies and equipment.
  • Answer telephones using appropriate telephone etiquette, taking and relaying messages, and utilizing intra-departmental communication systems, such as pagers and intercoms, as directed.
Requirements:
  • Minimum of a high school education or GED.
  • Current Basic Life Support or Heart Saver certification.
  • Ability to read, write, and communicate in English in a clear and concise manner.
  • Strong interpersonal skills to gather information from individuals, build relationships, and provide exceptional service to patients.
  • Proven problem-solving abilities for routine situations and requests assistance from identified resources when more direction is needed.
  • Ability to remain calm when under stress or in emergency situations.
Preferred Qualifications:
  • Demonstrated clinical experience doing similar work in a clinical setting.
  • Prior inpatient/outpatient care experience or clinical care training.
  • Medical Terminology and computer skills.
Physical Demands and Environmental Conditions:

This position requires work indoors in a patient care environment. Hand dexterity, hearing, and vision ability to take direction from a patient or provider, adjust equipment, observe, and describe patient observations. Must be able to lift up to 50 pounds. Work is of heavy demand, standing and walking most of the time, with the possibility of pushing heavy equipment and bending frequently.



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