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Field Technician

1 month ago

Union, Kentucky, United States Coinstar Full time
Job Summary

We are seeking a highly skilled and detail-oriented Field Technician to join our team at Coinstar. As a Field Technician, you will be responsible for performing maintenance and repairs on our coin-counting kiosks, ensuring they are functioning properly and efficiently.

Key Responsibilities
  • Perform scheduled preventative maintenance on kiosks, including cleaning, wiping down, and removing debris.
  • Conduct electromechanical trouble-shooting, calibration, repair, and maintenance on kiosks.
  • Test all components of the kiosk to ensure proper functionality.
  • Perform repairs, including replacing worn parts, using small tools and diagnostic utilities.
  • Assist Service Representatives and Transportation Service Representatives with repairs remotely.
  • Manage and prioritize field change orders to ensure completion deadlines are met.
  • Effectively prioritize, route, and plan daily tasks based on statistics, service calls, field change orders, geography, and other tasks assigned by your manager.
  • Monitor market metrics and construct/adjust weekly plans to ensure balanced delivery of metrics and expectations/commitments are met.
  • Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plans.
  • Plan and schedule installation/de-installation activities into weekly planning to ensure deadlines are met.
  • Receive, prioritize, and schedule CSC service calls into daily planning and log completion.
  • Receive, prioritize, and schedule Loss Prevention dispatches/investigations and report findings.
  • Manage parts orders and inventory.
  • Properly manage and secure all assigned kiosks and company assets.
  • Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.
  • Demonstrate good judgment in time management, route planning, efficiency, and expense control.
  • Timely completion of administrative duties, such as logging service calls, completion of expense reports, and time sheets.
  • Interface effectively with various teammates throughout the company to resolve customer problems and situations.
Requirements
  • High school diploma, GED, or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic, and electromechanical devices.
  • Basic background knowledge in computer hardware and software, as well as basic knowledge of computer-controlled equipment.
  • Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
  • 1+ year of field experience preferred.
Knowledge, Skills & Abilities
  • Basic knowledge of Microsoft Word and Excel, and intermediate knowledge of current PC operating systems.
  • Excellent interpersonal skills focused on customer and team success.
  • Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
  • Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times.
  • Ability to comfortably shift gears in the face of daily changing tasks, priorities, and conditions.
Additional Requirements
  • Must have a valid driver's license and maintain an acceptable driving record.
  • Background checks, MVR, and drug tests will be required.
  • As required, employees must work a flexible schedule, including early start times, holidays, weekends, etc.
Physical Requirements

Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly position oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.