Front of House Ambassador

3 days ago


Charlotte, North Carolina, United States Famous Toastery Full time
About the Role

Famous Toastery is seeking a skilled and friendly Host to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a warm welcome for all guests.

Key Responsibilities:

  1. Open doors for arriving and departing guests, setting the tone for a positive experience.
  2. Greet, engage, and seat guests in a friendly manner, making a lasting impression.
  3. Accommodate special needs, such as booster seats or disabilities, ensuring inclusivity and comfort.
  4. Maintain a smooth guest flow, anticipating and addressing any issues that may arise.
  5. Inquire about guests' experiences as they depart, thank them for dining with us, and invite them back.
  6. Perform various side duties, including answering phones, taking 'To Go' orders, bussing tables, general cleaning, expediting orders, and checking out guests.
  7. Manage the waitlist, quoting accurate wait times and keeping guests informed.
  8. Provide assistance to servers, ensuring seamless service.
  9. Maintain clean and organized work and entry areas, including windows, ledges, door handles, and floors.
  10. Check the overall cleanliness of restrooms every 30 minutes, upholding high standards.
  11. Understand and accurately use the P.O.S. system for clocking in/out, processing 'To Go' orders and guest checks, and completing end-of-shift duties.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of previous hosting experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.

Salary Range: $12-$16 per hour



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