Front of House Director

3 weeks ago


Charlotte, North Carolina, United States Dave's Hot chicken Full time
About the Job

We are seeking a highly motivated Front of House Director to join our team at Dave's Hot Chicken in Charlotte, North Carolina.

Job Summary:

  • Oversee the front-of-house operations, ensuring exceptional customer service and a positive dining experience.
  • Develop and implement plans to improve sales, productivity, and customer satisfaction.
  • Collaborate with other managers to achieve business goals and objectives.
  • Enforce company policies and procedures to maintain a safe and healthy work environment.

Responsibilities:

Key Areas of Responsibility
  • Customer Service:
    • Provide exceptional customer service through effective communication and resolution of issues.
    • Maintain a positive and welcoming atmosphere for customers and staff.
  • Team Leadership:
    • Recruit, train, and develop a high-performing team of servers, hosts/hostesses, and bartenders.
    • Conduct regular performance evaluations and provide coaching and feedback.
  • Operations:
    • Plan and execute daily operations, including managing inventory, ordering supplies, and maintaining a clean and organized workspace.
    • Ensure compliance with food safety regulations and maintain high standards of quality control.

Requirements:

  • A minimum of 3 years of experience in restaurant management, preferably in a fast-food setting.
  • Proven track record of success in improving sales, productivity, and customer satisfaction.
  • Strong leadership and interpersonal skills, with the ability to motivate and empower team members.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing situations.
  • Familiarity with food safety regulations and quality control procedures.
  • Ability to lift up to 50 pounds and stand for long periods.

Estimated Salary:$65,000 - $85,000 per year, depending on experience.



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