Production Coordinator

7 hours ago


Odessa, Texas, United States Air Compressor Solutions Full time
Job Summary

Coordinate the flow of work within the service department by creating production schedules. Review and distribute production work orders and technician schedules. Confer with department supervisors to determine the progress of work and completion date, as well as status of inventory levels, costs, and production problems.


Key Responsibilities
  • Maintain a dashboard for all customer service activities from first call to work completion.
  • Assist the Scheduling Supervisor with service technician work schedules to achieve 100% completion of customer on-site work within 24 hours of request.
  • Participate in daily and weekly meetings with all departments to advise on the status of critical items and report on service performance metrics.
  • Proactively identify issues that may impact customer expectations and provide recommendations to mitigate them.
  • Build and maintain relationships with current and prospective clients by providing regular communications on work status from scheduling through project completion.
  • Track customer requirements and translate them into service work orders.
  • Assist with service issues that may escalate to the Management team's attention.
  • Understand the current Standard Operating Procedure and suggest revisions to streamline the process.
  • Receive work requests from customers.
  • Open work orders for Breakdown and Shop.
  • Communicate and hand work orders to the planner and shop supervisor.
  • Collaborate with Supply Chain and Parts Warehouse functions to develop a process for managing part shortages and communication to the internal/external supply base.
  • Achieve a comprehensive understanding of Product and Service offerings.
  • Track Work in Progress (WIP) to foster informed decision-making while ensuring work orders are resolved to a completion phase.
Requirements
  • High school diploma or GED certificate.
  • Prefer 3 years of experience in materials planning, scheduling, dispatching, and/or purchasing systems.
  • Strong attention to detail and organizational skills.
  • Comfortable working in a fast-paced and sometimes ambiguous environment with competing priorities.
  • Must be an independent self-starter and complete multiple tasks in a high-volume and fast-paced environment.
  • Familiarity with the full MS Suite, with emphasis on above-average Excel skills.
  • Solid analytical skills, with the ability to conduct cost and schedule analyses.
  • Highly organized with strict adherence to deadlines.
  • Demonstrate the ability to proactively prioritize requirements and effectively manage resources.

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