Automotive Service Director
3 days ago
Service Manager Opportunity at Hertrichs
About the Role:
We are seeking a highly motivated and experienced Service Manager to join our team at Hertrichs. As a Service Manager, you will be responsible for leading our service department to achieve business performance objectives, including sales, productivity, and profitability goals.
Key Responsibilities:
- Provide exceptional customer service and satisfaction
- Maintain good working relations with manufacturers
- Motivate, coach, and lead a high-performing service selling and technical team
- Effectively supervise and manage the workload and schedules of all service department associates
- Assist in diagnosing vehicle problems, warranties, services, and repairs
- Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
Requirements:
- Results-driven, highly energized, customer service-oriented leader
- Passion for taking care of customers
- Excellent organization skills and effective verbal and written communication skills
- Dealertrack experience a plus
- Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
- Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
- Computer experience
- HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
- Must have a current, valid driver's license
What We Offer:
- Extremely competitive salaries and rewards
- Positive management support
- Medical, dental, vision plans, disability, cancer, accident, and life insurance plans
- Paid vacation
- Paid holidays
- Paid time off
- 401K plan with employer match
- Employee purchase discounts
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