Customer Experience Ambassador
4 weeks ago
At Nothing Bundt Cakes, we're seeking a Customer Experience Ambassador to create a warm and welcoming environment for our guests. As a key member of our team, you'll be responsible for providing exceptional customer service, selling our delicious cakes, and embodying our core values of Servant's Heart, Spirit of a Champion, and Genuine Connections.
Key Responsibilities:
- Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
- Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
- Suggest additional merchandise to complete unique celebrations.
- Process guest orders efficiently and accurately using our point-of-sale system.
- Uphold a clean and organized bakery presentation.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies and procedures.
Requirements:
- Must be 16 years of age or older.
- Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
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