Guest Services Ambassador

5 days ago


Lake Mary, Florida, United States Nothing Bundt Cakes Full time
Job Title: Guest Services Representative

At Nothing Bundt Cakes, we're seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities:
  • Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately using our point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures.
Core Values and Competencies:
  • Servant's Heart: Demonstrates a strong commitment to serving others, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Takes initiative, demonstrates pride in responsibilities, and operates with a strong sense of urgency.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism, building positive relationships with team members and guests.
Requirements:
  • High energy and strong interpersonal skills.
  • Ability to perform multiple tasks simultaneously while maintaining attention to detail.
  • Diligence, organization, and self-motivation.
  • Ability to understand and carry out oral and written instructions.
  • Comfortable with new technology and ability to operate a point-of-sale system.
  • Ability to stand for extended periods and work in a fast-paced environment.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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