Director of Imaging Solutions

3 days ago


Newark, New Jersey, United States Broadridge Financial Solutions , Inc. Full time
Job Title: Director, Imaging Solutions

Broadridge Financial Solutions, Inc. is seeking an experienced and highly motivated professional to fill the role of Director, Imaging Solutions. As a key member of our team, you will be responsible for managing the end-to-end delivery, implementation, and daily services to top clients across the Imaging Solutions business.

Key Responsibilities:
  • Manage end-to-end delivery of services to top clients across functions, developing and implementing client management strategies and initiatives to ensure client satisfaction and mitigate risks.
  • Manage a global team supporting Imaging Solutions functions across multiple clients, ensuring seamless delivery and exceptional client service.
  • Act as a primary point of contact for clients, understanding their needs and presenting tailored solutions to meet their requirements.
  • Collaborate with cross-functional teams to deliver outstanding client service, including coordination of resources and resolution of client issues or concerns.
  • Develop and maintain robust control frameworks for each client, ensuring support teams deliver according to requirements and service level agreements.
  • Identify and pursue business development opportunities with new clients, leveraging market research, industry networks, and strategic partnerships.
  • Develop and deliver compelling proposals and presentations to prospective clients, highlighting the company's services and value proposition.
  • Assist with negotiations and contract discussions, ensuring mutually beneficial outcomes and maximizing business opportunities.
  • Collaborate with internal teams to develop marketing campaigns, promotional materials, and sales collateral to support business development efforts.
Requirements:
  • Bachelor's degree in Business or a related field; MBA or advanced certifications are a plus.
  • Minimum of 5-8 years of experience in direct operations management and business development, preferably in a similar industry or related services.
  • Significant knowledge and experience in managing operations processes and staff.
  • Proven track record in successfully managing and growing client relationships, exceeding revenue targets, and driving business development initiatives.
  • Exceptional communication and presentation skills, with the ability to articulate complex concepts in a clear and persuasive manner.
  • Strong business acumen, strategic thinking, and problem-solving skills.
  • Demonstrated leadership abilities, with the capacity to mentor, motivate team members, and resolve conflicts.
  • A results-oriented mindset, with the ability to work autonomously and take ownership of projects.
  • Proficient in using CRM systems, MS Office Suite, and other relevant software applications.
  • Excellent interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
  • Willingness to travel as required for client meetings and industry events.
Compensation and Benefits:
  • Salary: $130,000-$150,000 depending on experience.
  • Bonus Eligibility: Annual bonus.
  • Paid Time off: FlexPTO.
  • Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more.


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