Ski Tuner/Bike Mechanic
1 week ago
We are seeking a highly skilled Ski Tuner/Bike Mechanic to join our team at Montage International. As a key member of our resort's maintenance team, you will be responsible for ensuring the highest level of quality and service for our guests.
Key Responsibilities- Assist activities attendants with ski rental equipment and bike rentals, creating a professional back of house atmosphere.
- Ensure strong ski shop knowledge of waxing, base repair, tune machine set up and maintenance.
- Maintain rental shop set up and flow of equipment.
- Ensure weekly, monthly, and annual testing of binding in rental fleet.
- Drive ski tuning revenue and ensure rental fleet is in best condition, properly waxed and maintained at all times.
- Assemble new bikes and perform quality control checks.
- Ability to match customers with the bike, equipment and accessories that best fit their physical needs and ability levels.
- Repair bikes to the highest of standards, including assessing damage and estimating repairs.
- Conduct routine and preventative maintenance on bicycles.
- Keep a detailed service log and input all maintenance documentation on software for tracking and inventory management.
- Respond to customer requests for assistance or repairs.
- Maintain proper maintenance inventory and supplies.
- Ability to diagnose bike issues and recommend additional parts & labor when necessary.
- High school diploma or equivalent required.
- Minimum of one year's experience in a luxury hotel preferred.
- Minimum of two years' experience in ski tuning.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast-paced environment.
- Excellent organizational and time management skills.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 50 lbs) will be required.
We are an equal opportunity employer and welcome applicants with disabilities. We provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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