Housekeeping Director

22 hours ago

Park City, Utah, United States Westgate Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team at Westgate Resorts. The successful candidate will be responsible for driving departmental operations to achieve or exceed financial goals, maintaining the highest standards of cleanliness and guest satisfaction, and inspiring and coaching team members to bring their best to work every day.

Key Responsibilities
  • Drive departmental operations to achieve or exceed financial goals and objectives
  • Review staffing levels regularly to ensure guest service standards, operational efficiency, and financial objectives are consistently met
  • Utilize on-the-job training tools to effectively train new room attendants and provide ongoing follow-up training as needed
  • Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company standards
  • Participate in interviewing and hiring process, selecting team members with the appropriate skills and qualifications
  • Maintain the highest levels of quality throughout the resort by implementing innovative strategies that uphold superior cleanliness
  • Guarantee daily adherence to the resort's service standards resulting in exceptional guest satisfaction
  • Lead, coach, teach, develop, and mentor the housekeeping team
  • Maximize the resort's profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity
  • Lead and actively participate in team efforts to achieve established goals while fostering a culture of collaboration and cooperation among team members
  • Coach leaders and team members on complex issues by breaking them down into manageable components, exploring alternatives, evaluating their potential outcomes, and securing agreement from key stakeholders before making critical decisions
  • Plan effectively by gathering relevant information, assessing needs, and ensuring appropriate staffing for specific initiatives, projects, and tasks
  • Develop and deliver information and ideas in a compelling and persuasive manner, interpreting verbal and non-verbal cues, and demonstrating active listening to ensure clear understanding and engagement
Requirements
  • 7+ years of leadership experience in a hospitality environment, with a proven track record of managing and motivating diverse teams
  • 3-5 years of experience in a housekeeping management role within a resort or large-scale hotel setting (400 rooms or more preferred at least 200 required)
  • Strong experience in managing departmental budgets, controlling expenses, and optimizing operational efficiencies
  • Demonstrated experience in developing and implementing housekeeping standards, procedures, and training programs
  • Proven ability to lead initiatives that drive guest satisfaction and maintain high standards of cleanliness and service
Preferred Qualifications
  • Bachelor's degree in hospitality management, Business Administration, or a related field
  • Certification in Housekeeping Management or related field is an advantage
  • Forbes trained or certified preferred
  • Additional training or certifications in leadership, customer service, or hospitality management is a plus
  • Labor management (LMS) certified or trained preferred
What We Offer
  • Discounted Ski pass benefit (while supplies last)
  • FREE Ski & Snowboard and Mountain Bike equipment Rentals
  • FREE garage parking
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
  • $2.00 in meals in Team Member Breakroom
  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Wellness Programs
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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