Field Service Specialist

3 days ago


Charleston, West Virginia, United States Southern States Food Service Full time
Job Description

We are seeking a skilled Field Service Specialist to provide exceptional customer service and drive service success. The ideal candidate will have experience in electrical/mechanical repair, troubleshooting, and testing of commercial equipment.

  • Main Responsibilities:
  • Deliver outstanding customer service during field visits or dispatches
  • Tie workflow to schedule to ensure efficient service delivery
  • Manage on-site installation, repair, maintenance, and testing tasks
  • Diagnose errors or technical problems and determine suitable solutions
  • Prioritize timely and detailed service reports with clear explanations
  • Document processes to maintain high standards
  • Operate vehicles safely and adhere to company protocols
  • Collaborate with the technical team and share knowledge across the organization
  • Understand customer requirements and provide informed recommendations
  • Foster positive relationships with customers

Requirements:

  • Proven Field Service experience with a focus on electrical/mechanical repair
  • Ability to read voltage meters and interpret schematic diagrams
  • Experience with electrical/mechanical repair in commercial appliances (deli ovens, dishwashers, fryers, etc.)
  • Skilled in troubleshooting, testing, repairing, and servicing technical equipment
  • Flexible shift work and adaptability to changing schedules
  • Familiarity with mobile tools and applications


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