Field Service Specialist
3 days ago
We are seeking a skilled Field Service Specialist to provide exceptional customer service and drive service success. The ideal candidate will have experience in electrical/mechanical repair, troubleshooting, and testing of commercial equipment.
- Main Responsibilities:
- Deliver outstanding customer service during field visits or dispatches
- Tie workflow to schedule to ensure efficient service delivery
- Manage on-site installation, repair, maintenance, and testing tasks
- Diagnose errors or technical problems and determine suitable solutions
- Prioritize timely and detailed service reports with clear explanations
- Document processes to maintain high standards
- Operate vehicles safely and adhere to company protocols
- Collaborate with the technical team and share knowledge across the organization
- Understand customer requirements and provide informed recommendations
- Foster positive relationships with customers
Requirements:
- Proven Field Service experience with a focus on electrical/mechanical repair
- Ability to read voltage meters and interpret schematic diagrams
- Experience with electrical/mechanical repair in commercial appliances (deli ovens, dishwashers, fryers, etc.)
- Skilled in troubleshooting, testing, repairing, and servicing technical equipment
- Flexible shift work and adaptability to changing schedules
- Familiarity with mobile tools and applications
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