Technical Field Support Professional
3 weeks ago
Southern States Food Service is seeking a skilled Service Engineer to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving technical issues, and performing routine maintenance tasks.
This is a fantastic opportunity to work with electrical appliances and equipment, using your expertise to drive service success and improve customer satisfaction.
Key Responsibilities:
- Deliver top-notch customer service during field visits and dispatches
- Manage on-site installation, repair, maintenance, and testing of equipment
- Determine effective solutions to technical problems
- Produce detailed service reports with clarity and accuracy
- Document processes and procedures
- Operate vehicles safely and follow company protocols
- Collaborate with the technical team to share information and best practices
- Foster positive relationships with customers and provide recommendations
Requirements:
- At least 2 years of experience in Field Service, preferably in the electrical/mechanical repair of food equipment
- Able to read voltage meters and comprehend schematic diagrams
- Experience with electrical/mechanical repair in appliances (deli ovens, dishwashers, fryers, etc)
- Ability to troubleshoot, test, repair, and service technical equipment
- Flexibility to work various shifts and adapt to changing schedules
- Familiarity with mobile tools and applications
Compensation: The estimated annual salary for this position is $65,000 - $80,000, depending on experience.
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