Store Supervisor
4 weeks ago
**About the Role**
We are seeking a highly motivated and experienced Store Supervisor to join our team at LOJO Enterprises LLC. As a Store Supervisor, you will be responsible for directing an efficient workflow and assisting the Store Manager in various store operations duties.
Key Responsibilities:
- Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering exceptional customer service.
- Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush.
- Assist the Store Manager in onboarding and training new team members.
- Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance.
- Proactively seek opportunities to increase individual and team sales.
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner.
- Ensure team members follow all health, safety, and sanitation guidelines.
- Serve as a keyholder, following all opening and closing procedures.
- Demonstrate punctuality, dependability, and adaptability.
- Assist Store Manager with administrative duties as requested.
Requirements:
- Possession of a passion for people.
- Willingness to master brand recipes and techniques.
- Energetic, fast-paced, flexible work style.
- Ability to work cooperatively in a team environment.
- Ability to teach others and communicate effectively.
- Strong problem-solving skills and attention to detail.
- Desire to take on a leadership role in a growing company.
About Us:
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee, we live our core values of integrity, love, humility, and courage, and we are looking for talented, passionate, amazing people to join our team.
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