Client Service Manager
3 weeks ago
This role partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained.
The incumbent assists in the preparation of proposals, meeting materials, and sales collateral during the account renewal process. Evaluates, recommends, and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.
Key Responsibilities- Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
- Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
- Develop detailed specifications for implementation of new products for clients.
- May conduct enrollment meetings during the account renewal process.
- Analyze operational business problems and provide problem resolution and effect change to all facets of the company.
- Leverage internal resources to bring the best service and problem resolution to assigned accounts.
- Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
- Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
- Function as the primary contact for the resolution of the day-to-day account service issues.
- High School Diploma or GED
- 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree
- Service orientation
- Diligence
- Problem Solving
- Communication
- Drive for Results
- Evaluates Critically
- Influence, Persistence & Resilience
- Planning and Organizing
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title.
It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
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