Customer Support and Growth Manager

23 hours ago


Chesapeake, Virginia, United States C & B Material Handling LLC Full time

About the Job

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  • C & B Material Handling, LLC is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia.
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Key Accountabilities

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  • This role involves driving parts and service business objectives through profitable revenue generation.
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  • Conducting B2B sales calls to understand customer needs and offer solutions.
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  • Selling parts, preventative maintenance contracts, and warehouse products.
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  • Conducting customer forklift training sessions to ensure safe and efficient use of equipment.
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  • Developing and managing territory to maximize coverage and customer engagement.
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  • Maintaining accurate records of sales activities and customer interactions.
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Essential Skills and Qualifications

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  • A high school diploma or equivalent; further education or certification in sales or customer service is a plus.
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  • A minimum of 2 years of experience in a sales or customer service role, preferably in material handling or related industry.
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  • Strong customer service skills with a commitment to resolving customer issues.
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  • Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
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  • Proficiency in using CRM software to track sales and customer interactions.
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  • A valid driver's license and a safe driving record.
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  • The ability to meet the physical demands and duration of exertion required for all job functions.
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What We Offer

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  • A competitive pay based on your experience: estimated at $55,000 - $65,000 per year.
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  • Excellent benefits including medical, dental, vision, and accident insurance, short-term disability, life insurance, 401(k) with company match starting immediately, generous parental leave for both moms and dads, and much more.
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  • Progressive paid time off and paid holidays - starting at 3 weeks of PTO in the first year.
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  • Opportunities to grow - we love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
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  • Make an impact - you will participate in our annual Community Impact Day where we give back to the communities where we work and live.
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