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Internet and Voice Repair Expert

2 months ago

Louisville, Kentucky, United States Spectrum Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our residential customers, troubleshooting technical issues, and resolving billing inquiries.


Key Responsibilities
  • Provide top-notch customer service via phone, addressing customer concerns and resolving issues in a timely and professional manner.
  • Utilize advanced diagnostic tools to troubleshoot and resolve technical issues related to internet and voice services.
  • Handle billing inquiries, resolve payment issues, and provide accurate information to customers.
  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Continuously learn and stay up-to-date on new technologies, products, and services to provide expert-level support to customers.

Requirements
  • High school diploma or equivalent required.
  • Ability to work a variety of schedules, including nights, weekends, and holidays.
  • Excellent communication, problem-solving, and customer service skills.
  • Basic computer skills and proficiency in MS Office.
  • Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer
  • Competitive hourly rate of $20 per hour.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid training and coaching to help you succeed in your role.
  • A dynamic and supportive work environment with a team-oriented culture.

About Spectrum

Spectrum is a leading provider of internet, TV, and phone services to residential customers across the United States. We are committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our customers.


Why Join Spectrum?
  • Be part of a dynamic and growing company with a strong commitment to customer service.
  • Enjoy a competitive compensation package and comprehensive benefits.
  • Develop your skills and advance your career in a supportive and collaborative environment.
  • Make a positive impact on the lives of our customers and contribute to the success of our company.