Restaurant Manager | Omni Hotels

4 weeks ago

Austin, Texas, United States Omni Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Omni Hotels & Resorts. As a Restaurant Manager, you will be responsible for ensuring the highest level of service and quality in our dining rooms, while maintaining a positive and productive work environment.

Key Responsibilities:

  • Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being.
  • Maintain full familiarity with menus and beverage offerings.
  • Ensure completion of side work checklists by all dining room staff.
  • Assist in the overall management of the outlet and supervise assigned shifts.
  • Conduct spot checks on liquor pars and order daily supplies as needed.
  • Hold pre-shift and pre-meal meetings with staff.
  • Follow up on established training steps and observe, teach, and correct staff service in a professional manner.
  • Handle guest comments and complaints, ensuring member and guest satisfaction.
  • Stay on the floor during peak hours to monitor guest experiences.
  • Communicate with guests, receive feedback, and ensure their satisfaction.
  • Examine food preparation and beverage presentation for quality.
  • Manage scheduling, weekly payroll, and forecasting (both weekly and monthly).
  • Participate in interviewing and recruiting new employees as needed.
  • Prepare and follow up on maintenance requests.
  • Monitor food and liquor requisitions, food waste, bar controls, shot glass use, red lining, and ensure bottles are fully emptied daily.
  • Approve paid time off requests.
  • Oversee performance management, including monitoring attendance, conducting annual reviews, facilitating department meetings, and handling disciplinary actions.
  • Maintain work email and respond promptly.
  • Stay informed about the resort property and events.
  • Conduct monthly department and OST meetings.
  • Ensure high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag.
  • Participate in company-required training and champion the Omni/Power of One culture.
  • Adhere to all liquor liability laws and know emergency procedures to prevent accidents.
  • Maintain the condition of the dining room, lobby lounge, morsels, mini bar, and room service areas.
  • Complete environmental checklists for dining rooms.
  • Collaborate with the culinary team in creative food presentations, specials, and promotions.
  • Champion and drive the Omni/ALL IN culture.

Requirements:

  • Minimum 2 years of experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4-star high-volume restaurant or hotel.
  • Prior serving and cash handling experience preferred.
  • Understanding of Food and Beverage financials, including cost and par controls, is preferred.
  • Must be able to manage deadlines efficiently.
  • Understanding and previous experience in culinary training or menu design is a plus.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
  • Must have a strong attention to detail and excellent customer service skills.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must be able to work in a fast-paced environment and multitask effectively.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • Must have and maintain current Texas Food Handlers and TABC certifications.

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