Patient Communication Specialist
2 weeks ago
Foot and Ankle Clinics of Arizona is a leading provider of podiatric care, dedicated to enhancing the health and well-being of our patients. Our commitment to service, compassion, and professionalism drives us to deliver transformative healthcare experiences. We are currently seeking a dedicated individual to fulfill the role of Patient Communication Specialist.
This is a full-time position with a schedule of Monday to Thursday from 8 AM to 5 PM and Friday from 8 AM to 2 PM.
POSITION SUMMARY
The Patient Communication Specialist serves as the initial point of contact for patients, ensuring a seamless experience from the moment they reach out. This role involves managing patient interactions through precise data entry of new referrals and handling incoming phone inquiries. Key responsibilities include scheduling appointments, managing phone communications, collecting patient demographic details, and verifying insurance information.
CORE FUNCTIONS
1. Handle all incoming calls from both internal and external sources, documenting messages and directing them to the appropriate clinical personnel. Ensure that all documentation in the medical records is accurate and complete.
2. Perform accurate data entry to confirm patient demographics and insurance details.
3. Schedule and reschedule patient appointments as necessary.
4. Execute daily tasks with minimal oversight while being open to additional training for non-routine responsibilities. It is essential to consistently demonstrate exceptional customer service and professionalism towards all patients and staff members.
5. Proficiently utilize various computer programs as required.
MINIMUM QUALIFICATIONS
· High school diploma or equivalent work experience.
· Proven ability to manage multiple tasks in a high-volume phone environment while navigating various computer systems.
· Capable of performing precise data entry.
· Ability to work at a computer for extended periods.
PREFERRED QUALIFICATIONS
· Bilingual proficiency in English and Spanish.
· Six months of experience with medical insurance processes.
· Six months of experience in a healthcare setting.
· Previous call center experience is advantageous.
· Additional education or relevant work experience is a plus.
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