Senior CS Application Analyst
3 weeks ago
As a Senior CS Application Analyst at Barnes & Noble, you will serve as the primary liaison between customer service teams and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and opportunities for process automation are identified and implemented.
Key Responsibilities- Collaborate with business and system partners to understand customer service requirements and pain points.
- Analyze data to identify areas for process improvement and develop effective solutions.
- Partner with CS business leaders to ensure they understand the impact of system issues on their business.
- Provide customer and agent impact to bn system teams while sharing solution recommendations.
- Develop and maintain documentation for business process redesign and customer-facing initiatives.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage multiple projects concurrently.
- Strong writing and proofreading skills.
Barnes & Noble is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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Senior CS Application Analyst
2 weeks ago
Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application Analyst at Barnes & Noble, you will serve as the primary liaison between customer service teams and business system teams. Your expertise will ensure that customer and agent needs are prioritized, and you will identify opportunities to automate processes and functions as needed.Key ResponsibilitiesAssist in business...
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Senior CS Application
3 weeks ago
Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application & Order Support Analyst at Barnes & Noble, you will serve as the primary liaison between the customer service team and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and you will play a key role in identifying opportunities to automate processes...
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Senior CS Application
3 weeks ago
Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application & Order Support Analyst at Barnes & Noble, you will serve as the primary liaison between the customer service team and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and you will play a key role in identifying opportunities to automate processes...
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Senior CS Application and Order Support Analyst
2 weeks ago
Clifton, New Jersey, United States Barnes & Noble Full timeJob Summary:As a Senior, CS Application & Order Support Analyst at Barnes & Noble, you will be the key liaison between customers, agents, and various business system teams. Your expertise will ensure that customer needs are prioritized, and opportunities for process automation are identified and implemented.Key Responsibilities:Collaborate with business and...
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Senior Systems Engineer
3 days ago
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Senior Systems Analyst
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Senior Manager of Quality Assurance
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Clifton, New Jersey, United States L3Harris Technologies Full timeJob Title: Senior Manager, Quality AssuranceJob Summary:The Senior Manager of Quality Assurance will lead all aspects of Quality Assurance throughout the product development lifecycle for L3Harris' Electronic Warfare Division of Space and Airborne Systems (SAS) segment. This division is comprised of 2 major manufacturing locations, and this position will...
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Senior Manager, Quality Assurance
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1 month ago
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Tax and Audit Senior Professional
2 weeks ago
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Senior Project Development Engineer
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Senior Project Development Engineer
2 weeks ago
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Senior Project Development Engineer
1 week ago
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