Senior CS Application and Order Support Analyst
2 weeks ago
As a Senior, CS Application & Order Support Analyst at Barnes & Noble, you will be the key liaison between customers, agents, and various business system teams. Your expertise will ensure that customer needs are prioritized, and opportunities for process automation are identified and implemented.
Key Responsibilities:
- Collaborate with business and system partners to share customer service requirements and pain points.
- Analyze data to develop solutions or alternative methods of proceeding.
- Partner with CS business leaders to ensure they understand the impact of system issues on their business.
- Provide customer and agent impact to bn system teams while sharing solution recommendations.
- Assist in business process redesign and documentation for customer or agent impacting initiatives.
Requirements:
- Strong understanding of technological trends and ability to bring solutions to business units.
- Ability to work independently and as part of a team in a customer-driven environment.
- Strong prioritization and analytical skills, with ability to multi-task and meet deadlines.
- Excellent writing and proofreading skills, with ability to manage time effectively.
- Reliable judgment and ability to work harmoniously with co-workers.
EEO Statement:
Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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Senior CS Application
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Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application & Order Support Analyst at Barnes & Noble, you will serve as the primary liaison between the customer service team and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and you will play a key role in identifying opportunities to automate processes...
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Senior CS Application
3 weeks ago
Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application & Order Support Analyst at Barnes & Noble, you will serve as the primary liaison between the customer service team and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and you will play a key role in identifying opportunities to automate processes...
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Clifton, New Jersey, United States Barnes & Noble Full timeJob SummaryAs a Senior CS Application Analyst at Barnes & Noble, you will serve as the primary liaison between customer service teams and various business system teams. Your expertise will be crucial in ensuring that customer and agent needs are prioritized, and opportunities for process automation are identified and implemented.Key...
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