Call Center Operations Manager

5 days ago


Rochester, Minnesota, United States Morrison Healthcare Full time
Job Overview

Morrison Healthcare is a leading national food and nutrition services company dedicated to serving over 600 hospitals and healthcare systems. We prioritize socially responsible practices and exceptional guest experiences.

Salary Range

$64,000-$67,000 per year, depending on experience.

About the Role

As an Operations Manager in our Call Center team, you will play a key role in ensuring the successful operation of Food & Nutrition Services. You will be responsible for supervising call center agents and maintaining excellent relationships with patients and clients.

  • Evaluate agent performance using key metrics
  • Hire, coach, and train personnel to maintain high customer service standards
  • Promote professional growth and development among team members
  • Regulate staffing according to fluctuating workload demands
Requirements

To succeed in this role, you should possess strong leadership and management skills, including time management, decision-making, problem-solving, and team building. Proficiency in MS Office is also required.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Why Join Our Team?

Morrison Healthcare is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We strive to create a positive work environment that promotes growth and development for all team members.



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