Bank Disputes Specialist Senior

2 weeks ago


San Antonio, Texas, United States USAA Full time
About USAA

USAA is a leading financial services provider dedicated to serving the unique needs of U.S. military members and their families. Our mission is to facilitate the financial security of our members, and we're committed to making a real impact in their lives.

The Opportunity

We're seeking a highly skilled Bank Disputes Specialist Senior to join our team. As a key member of our dispute resolution team, you'll play a critical role in protecting the financial interests of our members by conducting thorough investigations, analyzing complex disputes, and providing expert guidance to resolve issues in accordance with regulatory requirements and association rules.

As a Bank Disputes Specialist Senior, you'll have the opportunity to work in a dynamic and collaborative environment, leveraging your expertise to drive results and make a meaningful difference in the lives of our members. You'll be part of a team that's passionate about delivering exceptional service and ensuring the highest level of compliance and risk management.

Key Responsibilities
  • Conduct thorough investigations of member claims, analyzing complex disputes and providing expert guidance to resolve issues in accordance with regulatory requirements and association rules.
  • Utilize expert knowledge of bank card rules and federal regulations to accurately identify issues and determine the best solution to recover funds.
  • Provide prompt and accurate dispositioning of compliance/arbitration cases, using sound judgment to determine the best course of action.
  • Process the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
  • Document the results of cases in the appropriate case management system.
  • Assist team members with investigation of dispute claims, providing guidance and support as needed.
  • Consult with executive management on special audits, studies, and special projects, and Voice of member inquiries.
  • May communicate with external agencies or merchants on behalf of members or management.
Requirements
  • High School Diploma or General Equivalency Diploma required.
  • 4 years of customer contact experience in a financial services organization, including dispute processing and/or conflict resolution.
  • 3 years of experience analyzing trends, making recommendations for updates to policies, processes, and procedures, and/or troubleshooting system defects.
  • 2 years of experience consulting with Senior Leadership.
  • 2 years of experience working under Banking Regulations and Bank Card Association Rules, including Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
  • Experience working in specific systems and tools, including Windows operating system environment, Microsoft Office, Fidelity, and/or Visa Online.
  • Experience in conflict resolution and/or de-escalation.
  • Knowledge of federal laws, rules, and regulations, including TILA/REG Z Billing errors, Reg E Error resolution, and UDAAP.
What We Offer

USAA offers a competitive compensation package, including a salary range of $48,000 to $87,000, based on experience and market data. We also offer a comprehensive benefits package, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

At USAA, we're committed to supporting the career growth and development of our employees. We offer career path planning and continuing education to help you achieve your professional goals.



  • San Antonio, Texas, United States Aloden, Inc. Full time

    Job Title: Bank Dispute AnalystOverviewWe are seeking a highly skilled Bank Dispute Analyst to join our team at Aloden, Inc. This role offers the opportunity to thrive in a team-focused environment dedicated to providing world-class service.The primary responsibility of this position is to detect suspicious activity from multiple sources, including detection...


  • San Antonio, Texas, United States Frost Bank Full time

    About Frost BankFrost Bank is a leading banking institution dedicated to providing exceptional services to businesses and individuals throughout Texas. With a legacy spanning over 150 years, we have established ourselves as a trusted partner in the financial industry.Job DescriptionWe are seeking a highly skilled Senior Associate Corporate Counsel to join...


  • San Antonio, Texas, United States Frost Bank Full time

    Job OverviewAt Frost Bank, we're seeking a highly skilled and experienced Senior Associate Corporate Counsel to join our team. As a key member of our legal department, you will provide legal support and guidance to various departments, ensuring that our organization remains competitive in the market. Your expertise will be invaluable in helping us navigate...


  • San Antonio, Texas, United States Frost Bank Full time

    Job SummaryAs a Senior Associate Corporate Counsel at Frost Bank, you will play a critical role in providing legal support to specific departments, utilizing your expertise to manage risk and provide time-sensitive counsel to stakeholders. This role requires building trust through every interaction and doing it with integrity, caring, and excellence in...


  • San Antonio, Texas, United States Broadway Bank Full time

    Job Summary:We are seeking a highly skilled Commercial Banking Product Management Leader to join our team at Broadway Bank. This individual will be responsible for leading the development and implementation of commercial banking products and services, ensuring they meet the needs of our customers and align with the bank's strategic growth objectives.Key...


  • San Antonio, Texas, United States Frost Bank Full time

    Job Title: Senior Security ArchitectAbout the Role:As a Senior Security Architect at Frost Bank, you will be responsible for developing and maturing effective Security Architecture processes for the organization's Enterprise Information Security Program. You will provide security leadership to matrixed project teams and provide technical expertise in areas...


  • San Antonio, Texas, United States Broadway Bank Full time

    Position: We are seeking a Senior Relationship Officer to join our team at Broadway Bank. This role will be based at our Alamo Heights Financial Center, within the Sales & Service Division. Key Responsibilities: As a Senior Relationship Officer, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional...


  • San Antonio, Texas, United States Frost Bank Full time

    About the RoleFrost Bank is seeking a highly skilled Senior Database Administrator to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and optimizing our database management systems to ensure optimal performance and data security.Key ResponsibilitiesDesign and implement schema changes to existing...


  • San Antonio, Texas, United States Frost Bank Full time

    About the RoleFrost Bank is seeking a highly skilled Senior Database Administrator to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and optimizing our database management systems to ensure high performance and reliability.Key ResponsibilitiesAdminister and control database management systems such as...


  • San Antonio, Texas, United States Frost Bank Full time

    About the Role:Frost Bank is seeking a Quality Assurance Automation Specialist to join our team. As a Quality Assurance Automation Specialist, you will play a critical role in ensuring the quality and stability of our software applications.Key Responsibilities:Design, build, and deploy test automation solutions for interrelated systems to ensure the quality...


  • San Antonio, Texas, United States Broadway Bank Full time

    Position:Mortgage Subservicing Oversight Specialist | Division: Residential Mortgage Lending |Work Schedule:Monday to Friday | Hours of Operation: 8:00 am to 5:00 pm |Why Broadway Bank:We are a leading independent bank in Texas, offering a range of services including Mortgage, Vendor, Project Management, Operations, and Business Services. Our team is...


  • San Antonio, Texas, United States First National Bank Texas Full time

    Job Summary:We are seeking a highly motivated and customer-focused Senior Personal Banker to join our team at First National Bank Texas. As a Senior Personal Banker, you will be responsible for providing exceptional customer service, handling cash transactions, and promoting bank services to a diverse customer base.Key Responsibilities:Provide exceptional...


  • San Antonio, Texas, United States Frost Bank Full time

    About the RoleFrost Bank is seeking a highly skilled Senior Data Governance Analyst to join our team. As a key member of our data governance program, you will play a critical role in ensuring the accuracy, completeness, and consistency of our data assets.Key ResponsibilitiesDevelop and implement data governance practices to establish a controlled data...


  • San Antonio, Texas, United States Broadway Bank Full time

    Senior Relationship OfficerAt Broadway Bank, we are seeking a highly skilled Senior Relationship Officer to join our team. As a key member of our Sales & Service division, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key Responsibilities:Develop...


  • San Antonio, Texas, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled Senior Bank Credit Risk Analyst to join our team. As a Senior Bank Credit Risk Analyst, you will be responsible for identifying credit risk, developing and delivering credit strategies, and monitoring credit performance for consumer credit portfolios to optimize profitable growth within risk appetite.Key...


  • San Antonio, Texas, United States University Health Full time

    We are seeking a highly skilled Blood Bank Specialist to contribute to the success of University Health.Key Responsibilities:Perform procedures for testing or analysis on specimens submitted to the laboratory.Education and Certification:A Bachelor's or Master's degree from an accredited college or university in medical technology, clinical laboratory,...


  • San Antonio, Texas, United States First National Bank Texas Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Senior Personal Banker to join our team. As a Senior Personal Banker, you will be responsible for providing exceptional customer service, handling cash transactions, and promoting bank services and products to a diverse customer base.Key ResponsibilitiesProvide exceptional customer service,...

  • Senior Auditor

    4 weeks ago


    San Antonio, Texas, United States WELLS FARGO BANK Full time

    Job Title: Senior AuditorWells Fargo Bank is seeking a highly skilled Senior Auditor to join our Consumer Lending Audit Team. As a Senior Auditor, you will play a critical role in ensuring the integrity of our financial services and compliance with regulatory requirements.Key Responsibilities:Conduct audits and risk assessments to identify potential...


  • San Antonio, Texas, United States The Bank of San Antonio Full time

    Job Title: Senior AuditorAt The Bank of San Antonio, we are seeking a highly skilled and experienced Senior Auditor to join our Internal Audit and Compliance Department. This exciting opportunity is located in our HQ location in San Antonio, TX.Job Summary:The Senior Auditor will participate in and lead staff on audit and compliance engagements, developing...


  • San Antonio, Texas, United States USAA Full time

    About the RoleWe are seeking a highly skilled Senior Bank Credit Risk Analyst to join our team at USAA. As a key member of our credit risk management team, you will be responsible for identifying and mitigating credit risk across our consumer lending portfolios.Key ResponsibilitiesDevelop and implement credit risk strategies to optimize profitable growth...