Bank Disputes Specialist Senior
2 weeks ago
USAA is a leading financial services provider dedicated to serving the unique needs of U.S. military members and their families. Our mission is to facilitate the financial security of our members, and we're committed to making a real impact in their lives.
The OpportunityWe're seeking a highly skilled Bank Disputes Specialist Senior to join our team. As a key member of our dispute resolution team, you'll play a critical role in protecting the financial interests of our members by conducting thorough investigations, analyzing complex disputes, and providing expert guidance to resolve issues in accordance with regulatory requirements and association rules.
As a Bank Disputes Specialist Senior, you'll have the opportunity to work in a dynamic and collaborative environment, leveraging your expertise to drive results and make a meaningful difference in the lives of our members. You'll be part of a team that's passionate about delivering exceptional service and ensuring the highest level of compliance and risk management.
Key Responsibilities- Conduct thorough investigations of member claims, analyzing complex disputes and providing expert guidance to resolve issues in accordance with regulatory requirements and association rules.
- Utilize expert knowledge of bank card rules and federal regulations to accurately identify issues and determine the best solution to recover funds.
- Provide prompt and accurate dispositioning of compliance/arbitration cases, using sound judgment to determine the best course of action.
- Process the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
- Document the results of cases in the appropriate case management system.
- Assist team members with investigation of dispute claims, providing guidance and support as needed.
- Consult with executive management on special audits, studies, and special projects, and Voice of member inquiries.
- May communicate with external agencies or merchants on behalf of members or management.
- High School Diploma or General Equivalency Diploma required.
- 4 years of customer contact experience in a financial services organization, including dispute processing and/or conflict resolution.
- 3 years of experience analyzing trends, making recommendations for updates to policies, processes, and procedures, and/or troubleshooting system defects.
- 2 years of experience consulting with Senior Leadership.
- 2 years of experience working under Banking Regulations and Bank Card Association Rules, including Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
- Experience working in specific systems and tools, including Windows operating system environment, Microsoft Office, Fidelity, and/or Visa Online.
- Experience in conflict resolution and/or de-escalation.
- Knowledge of federal laws, rules, and regulations, including TILA/REG Z Billing errors, Reg E Error resolution, and UDAAP.
USAA offers a competitive compensation package, including a salary range of $48,000 to $87,000, based on experience and market data. We also offer a comprehensive benefits package, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.
At USAA, we're committed to supporting the career growth and development of our employees. We offer career path planning and continuing education to help you achieve your professional goals.
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