Sleep Contact Center Representative

3 weeks ago


Marquand, Missouri, United States Medical Service Company Full time

Medical Service Company is a family-owned and operated durable medical equipment and respiratory provider that's been in business for over 70 years. As a Full-Time Customer Service Specialist for our Sleep Contact Center, you will be an integral part of our team, working with patients to ensure they receive the best care possible.

About the Job

This role involves providing exceptional customer service to patients, answering their inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and ensuring excellent customer experience. You will work closely with other call center specialists, technicians, and healthcare professionals to provide top-notch support.

We are committed to creating a supportive and inclusive work environment where our employees can thrive. Our benefits package includes competitive pay, starting at $17.00 per hour, plus comprehensive health insurance, paid time off, and opportunities for professional growth and development.

Key Responsibilities
  • Handle incoming phone inquiries from patients regarding PAP therapy, scheduling appointments with respiratory therapists, and addressing patient concerns and needs.
  • Communicate with patients and referrals regarding order status, delivery schedules, and necessary documentation or information required.
  • Verify insurance coverage and previous DME history as required.
  • Schedule appointments efficiently, considering availability, urgency, and specific requirements.
  • Utilize the scheduling system to manage appointment calendars and optimize the booking process.
Requirements
  • Minimum of 1 year of progressively responsible customer service experience.
  • Customer-oriented with excellent oral and written communication skills.
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
  • Ability to organize and coordinate multiple tasks.


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